Soul & Science : #66: The Soul & Science of Airlines | Alaska Airlines Managing Director of Marketing and Advertising Eric Edge


Modern-day flying has become more of a chore than an adventure. If you’ve read any headlines about the airline industry in recent years, it’s clear that many customers are apathetic about which carrier they fly with. Long delays and cancellations, poor customer service, and fluctuating pricing all leads to a sourness in the industry. 

So how can an airline fly themselves back to customers' good graces? 

This week, we aim to answer that question with Eric Edge, Managing Director of Advertising and Marketing at Alaska Airlines. 

In today’s episode, you’ll learn: 
  • How caring about your customer creates lifelong brand champions 
  • How to pivot your marketing when the industry takes a turn for the worse 
  • How gambling on new technologies can help put your brand ahead of the curve

Brought to you by Mekanism.
Soul & Science
Does marketing live in the heart, or in the head? Should you trust your instinct, or your integers? If the answer is both, should you lead with one more than the other? As a creative agency, Mekanism has been asking these questions of ourselves and our clients for over 10 years. Join co-founder and CEO of award-winning creative agency Mekanism, Jason Harris, on his quest to answer these questions with the world’s leading marketers from the brands we’ve all come to love. Named CEO of the Year by The Drum Magazine, Jason will draw from his experience during these easily digestible 20-minute episodes to explore the Soul of these famous brands and the Science of staying relevant, exploring how they’ve become culture defining emblems in our modern world.
Brought to you by Mekanism