Soul & Science : #95: Why Clients Don’t Want Collaborators | Michael Palma, Founder of The Palma Group
SHOW NOTES
What do basketball, brand reviews, and $400M in agency wins have in common? Michael Palma.
From being a Parade All-American athlete to coaching under Jim Valvano, Michael Palma pivoted into advertising recruitment—eventually placing more than 1,300 top talents and helping agencies win over $400 million in revenue. Today, as founder of The Palma Group, he manages reviews for global brands like Coca-Cola, Heineken, Peugeot, and Zaxby’s.
In this episode of Soul & Science, Jason Harris sits down with Michael to unpack what makes partnerships last, how to spot red flags before they sink a pitch, and why true leaders walk with a “humble swagger.”
Key Takeaways:
✅ Clients don’t want collaborators—they want leadership that listens
✅ There’s no “perfect” agency, only the ideal fit for the moment
✅ Good agencies get comfortable; great ones never stop bringing ideas
✅ A pitch is won or lost in the first five minutes of emotional connection
✅ Agency culture—not case studies—ultimately drives client choice
Memorable Moments:
💡 “Clients want leadership that listens. They don’t want collaborators.”
💡 “If you’re gonna lose, lose as you. Don’t lose pretending to be someone else.”
💡 “There is no perfect agency—only the best possible fit.”
💡 “The mortal enemy of good agencies is efficiency. Great ones never stop caring.”
Brought to you by Mekanism.
From being a Parade All-American athlete to coaching under Jim Valvano, Michael Palma pivoted into advertising recruitment—eventually placing more than 1,300 top talents and helping agencies win over $400 million in revenue. Today, as founder of The Palma Group, he manages reviews for global brands like Coca-Cola, Heineken, Peugeot, and Zaxby’s.
In this episode of Soul & Science, Jason Harris sits down with Michael to unpack what makes partnerships last, how to spot red flags before they sink a pitch, and why true leaders walk with a “humble swagger.”
Key Takeaways:
✅ Clients don’t want collaborators—they want leadership that listens
✅ There’s no “perfect” agency, only the ideal fit for the moment
✅ Good agencies get comfortable; great ones never stop bringing ideas
✅ A pitch is won or lost in the first five minutes of emotional connection
✅ Agency culture—not case studies—ultimately drives client choice
Memorable Moments:
💡 “Clients want leadership that listens. They don’t want collaborators.”
💡 “If you’re gonna lose, lose as you. Don’t lose pretending to be someone else.”
💡 “There is no perfect agency—only the best possible fit.”
💡 “The mortal enemy of good agencies is efficiency. Great ones never stop caring.”
Brought to you by Mekanism.
Soul & Science
Does marketing live in the heart, or in the head? Should you trust your instinct, or your integers? If the answer is both, should you lead with one more than the other? As a creative agency, Mekanism has been asking these questions of ourselves and our clients for over 10 years. Join co-founder and CEO of award-winning creative agency Mekanism, Jason Harris, on his quest to answer these questions with the world’s leading marketers from the brands we’ve all come to love. Named CEO of the Year by The Drum Magazine, Jason will draw from his experience during these easily digestible 20-minute episodes to explore the Soul of these famous brands and the Science of staying relevant, exploring how they’ve become culture defining emblems in our modern world.
Brought to you by Mekanism
Brought to you by Mekanism
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